Privacy Policy

Introduction

soaWhat ("Company," "we," "our," "us") is committed to protecting the privacy and security of your personal information and telecommunications data. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our SOA transaction processing services, telecommunications infrastructure platforms, and related services. This policy also covers SMS communications and compliance with telecommunications regulations including FCC requirements and Campaign Registry standards.

Information We Collect

1. Business and Contact Information

When you engage our SOA transaction processing services, we collect:

• Company name and business contact details
• Technical contact information and authorized user credentials
• Account management and billing information
• Service configuration and access requirements

2. SOA Transaction Data

Our systems process telecommunications data including:

• Number portability transaction records and NPAC communications
• LRN (Location Routing Number) queries and routing information
• SMS/800 toll-free database transactions and RespOrg activities
• Network routing intelligence and carrier identification data
• Service order processing and workflow management data

3. SMS Communications Data (Regulatory Compliance)

For SMS notification services and regulatory communications, we collect:

• Mobile phone numbers for authorized service notifications
• Contact names and role designations
• Opt-in preferences and communication settings
• Message delivery status and interaction data

4. Technical and Usage Data

We automatically collect system performance and usage information:

• API access logs and transaction volume metrics
• System performance data and error reporting
• Security monitoring and access audit trails
• Service utilization patterns and capacity planning data

How We Use Your Information

1. Service Delivery and SOA Processing

We use collected information to provide enterprise SOA transaction processing, maintain NPAC connectivity, process number portability requests, and deliver telecommunications infrastructure services as contracted.

2. System Operations and Monitoring

Information is used for system monitoring, performance optimization, security management, capacity planning, and maintaining our 99.99% uptime SLA commitment.

3. Regulatory Compliance and Reporting

We process data to ensure compliance with FCC regulations, NANPA guidelines, iconectiv requirements, and other telecommunications industry standards and reporting obligations.

4. SMS Service Communications

For authorized SMS notifications, we use mobile phone numbers to send service alerts, system status updates, and regulatory communications related to your telecommunications operations.

SMS Communications Policy (Regulatory Compliance)

1. Opt-In Consent Requirements

By providing your mobile phone number for SMS notifications, you explicitly consent to receive SMS messages related to SOA transaction processing, system alerts, and regulatory communications. You acknowledge that message and data rates may apply.

2. Double Opt-In Process

To ensure compliance with Campaign Registry and FCC requirements, we implement a double opt-in verification process. After initial opt-in, you will receive a confirmation message requiring a response to complete the subscription process.

3. Message Frequency and Content

SMS frequency varies based on system events, service requirements, and regulatory notifications. Messages include service alerts, transaction confirmations, system maintenance notices, and compliance-related communications.

4. Opt-Out Procedures

You may opt-out of SMS communications at any time by replying "STOP" to any message. Upon opt-out, you will receive confirmation of unsubscription. Critical system alerts and regulatory notices may continue as required for service operations and compliance.

Data Security and Protection

We implement enterprise-grade security measures including encryption of SOA transactions, secure API access controls, network security monitoring, and access audit logging. Telecommunications data is protected using industry-standard security protocols and compliance frameworks. However, no electronic transmission or storage method is completely secure, and absolute security cannot be guaranteed.

Data Sharing and Disclosure

We do not sell or trade your information. Data may be shared with:

• iconectiv and Industry Partners: As required for NPAC processing and telecommunications infrastructure operations
• Regulatory Authorities: When required for FCC compliance, audit requests, or legal obligations
• Service Providers: Trusted vendors supporting our infrastructure, subject to confidentiality agreements
• Business Transfers: In connection with mergers, acquisitions, or asset transfers, with customer notification

Data Retention and Management

SOA transaction data is retained according to telecommunications industry requirements and regulatory standards. Business information is maintained for the duration of service agreements plus applicable retention periods. Upon service termination, customer data access is provided for 90 days for migration purposes, after which data is securely disposed of according to our data retention schedule.

Cookies and Tracking Technologies

Our service platforms use cookies and similar technologies for:

• Session management and user authentication
• System performance monitoring and optimization
• Security monitoring and fraud prevention
• Service usage analytics and capacity planning

You can manage cookie preferences through your browser settings, though disabling cookies may affect platform functionality.

International Data Transfers

As a US-based telecommunications infrastructure provider, data processing primarily occurs within the United States. Any international data transfers comply with applicable data protection regulations and are protected by appropriate safeguards and contractual protections.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information including access, correction, deletion, and data portability. For SOA transaction data, certain information must be retained for regulatory compliance. Contact us to exercise these rights or discuss data management options within regulatory constraints.

Children's Privacy

Our SOA transaction processing and telecommunications infrastructure services are designed for business use and are not intended for individuals under 18. We do not knowingly collect personal information from minors.

Privacy Policy Updates

We may update this Privacy Policy to reflect service changes, regulatory requirements, or operational modifications. Material changes will be communicated through your designated service contacts with 30 days advance notice. Continued use of services after the effective date constitutes acceptance of updated terms.

Contact Information

For privacy-related questions, data access requests, or SMS communication management, contact us through your designated account management channels or the contact information provided in your service agreement.

For SMS opt-out assistance or related inquiries, you may also contact us directly.